FAQ

When will my order ship?

Processing usually takes 1–2 business days after payment authorization. Delivery after dispatch generally takes 4–6 business days.

Can I return or exchange an item?

Eligible new and unused items, as well as damaged, defective, incorrect, incomplete, or materially misdescribed items, may be submitted within 30 days of receipt. Exchanges depend on review and availability. See our Refund Policy.

How does the return label work?

A free prepaid label is included in the package. Contact us if it is missing. Returns require approval before mailing, and no restocking fee is charged.

When is a refund issued?

Approved refunds are initiated to the original payment method within 10 days. Your bank or card issuer may need additional time to post the credit.

How can I get help?

Use our Contact Us page for order, product, shipping, payment, privacy, or return assistance.